Frequently asked questions about Hotel Refugio el Santuario Comfacundi
Find answers to the most common questions about our services, reservations, day trips and activities. We have compiled detailed information so you can plan your stay with confidence. If you need further assistance, our team is available to assist you at any time.
- 601 7559000
- reservas@tequendamahoteles.com
- Monday at Saturday 6:00 to 21:00 and Sunday 8:00 to 16:30
I want to make 100% of the payment for my reservation. How can I do it?
Write to our contact email and request a payment link.
What payment methods do you accept?
Cash, VISA and Mastercard credit cards, deposits and virtual payments through link
I have a promotional code, how can I use it?
To use your promotional codes, you must enter the Tequendama Hotels platform and go to the reservation box in the PROMOTIONAL CODE section.
How can I be part of the Tequendama Rewards program?
To be part of our Tequendama Rewards loyalty program, you must register in the “Tequendama Rewards” section located in the upper right corner, click on register, fill out the form and once you have registered your email, you will receive confirmation of your registration.
Once I become a Tequendama Rewards member, how can I access my account?
To access your account, once you have registered, you must log in with your credentials or through your Google account
What benefits do I have by becoming a member of Tequendama Rewards?
The benefits you will get by becoming a member of the club are:
✔ Special level discounts on accommodation rates
✔ Welcome drink"
I forgot my username and/or password, how can I recover my account?
To recover your account you must click on “I forgot my password” and there you will have to follow the step by step to be able to recover it.